The retail giants known as big-box stores offer convenient one-stop shopping, but they also pose elevated risks. In these warehouse-like outlets, with their vast stock fully on display and accessible to customers, there are special hazards beyond the usual ones found at retail stores. When injuries occur, big-box stores may be found negligent in failing to adhere to their duty to keep their premises safe.

One significant hazard in big-box stores is the potential for customers to be struck by falling merchandise. The towering shelves and tall displays maximize space for merchandise but they can also create precarious situations. Customers navigating the aisles can inadvertently brush against a display or jostle a shelf, leading to merchandise toppling onto unsuspecting shoppers.

Thin staffing in these stores adds to the danger. With limited employees available to assist them, shoppers often attempt to access and move merchandise themselves. In addition, the employees are often entry-level and have been given minimal training in stocking merchandise. When boxes and other items aren't secured correctly in floor displays or on shelves, there is a significantly increased risk of them falling.

There are other potential hazards in big-box stores. These include slip and fall accidents on wet surfaces, especially in areas like produce sections. Additionally, aisles cluttered with loose merchandise and other obstructions, such as carts and equipment, can lead to tripping accidents.

Customers hurt in big-box stores have the right to claim damages, including their medical costs, lost wages, pain and suffering and other losses. If you are injured while shopping in a big-box store, here are some immediate steps you should take to protect your legal rights:

• Take cellphone pictures of the condition that caused the accident — This is important because store management may take post-accident steps to correct the condition.
• Note the names and contact information of any witnesses — Their testimonies could be valuable in your case.
• Look for any surveillance cameras nearby — These cameras may have captured the incident, and the video record can serve as direct evidence.
• Notify store management of the accident — The manager will likely fill out an incident report. Request a copy of the report and of the store's insurance details.
• Seek prompt medical attention, even if you don’t feel hurt — Some injuries may not be immediately apparent, so it's important to get thorough diagnosis and treatment.
• Prepare a detailed account of the accident and circumstances — Include the date, time, location and any other relevant information. This will keep your memory of the events fresh.

An experienced premises liability attorney can analyze the facts of the accident, secure additional evidence and help you win compensation for your injuries.

Gesmonde, Pietrosimone & Sgrignari, L.L.C. in Hamden and East Haven represents Connecticut residents who have been injured in accidents on commercial or residential premises. Please call 203-745-0942 or contact us online to set up a meeting with one of our attorneys.